# Chief Customer Officer Advisor · AlexBramall

> Chief Customer Officer advisory: retention decomposition analyzer (honest GRR vs NRR; 7-category churn taxonomy with preventable% scoring), customer segmentation designer (4-tier framework, ICP fit scoring across 7 weighted signals, kill list + upgrade candidates), CS coverage calculator (pooled vs named CSM ratio math + 12-month hiring plan with quarterly sequencing). 4 in-depth references each citing 5+ authoritative sources. Standalone-installable; also bundled in c-level-skills. Strategic on

## Facts
- Page: https://tashan.sh/capability/plugin-alexbramall-claude-code-skills-chief-customer-officer-advisor
- tashan id: plugin:alexbramall/claude-code-skills/chief-customer-officer-advisor
- Source: https://github.com/AlexBramall/claude-code-skills
- Type: plugin
- Category: devtools
- tashan score: 37.0 / 100
- Adoption: 7.0
- Upkeep: 89.0
- Freshness: 76.0
- Evidence coverage: 84% of the inputs this score can use
- Health: active
- Instruction depth: not yet graded
- License: MIT
- Official: no

## Install

```sh
/plugin marketplace add AlexBramall/claude-code-skills
/plugin install chief-customer-officer-advisor@claude-code-skills
```

## Security audit
Not scanned. We audit npm-published capabilities; this one has no npm package we can resolve, or has not reached the queue. This is not a clean bill of health.

---
Measured 2026-08-05 by tashan (https://tashan.sh) from public evidence. Scorer s5.