# Customer Research

> Multi-source research on a customer question or topic with source attribution. Use when a customer asks something you need to look up, investigating whether a bug has been reported before, checking what was previously told to a specific account, or gathering background before drafting a response.

## Facts
- Page: https://tashan.sh/capability/skill-anthropics-customer-research
- tashan id: skill:anthropics/customer-research
- Source: https://github.com/anthropics/knowledge-work-plugins
- Type: skill
- Category: search
- tashan score: 51.0 / 100
- Adoption: 14.0
- Upkeep: 99.0
- Freshness: 97.0
- Evidence coverage: 84% of the inputs this score can use
- Health: active
- Instruction depth: not yet graded
- License: Apache-2.0
- Official: yes

## Install

```sh
cp -r customer-research ~/.claude/skills/
```

## Security audit
Not scanned. We audit npm-published capabilities; this one has no npm package we can resolve, or has not reached the queue. This is not a clean bill of health.

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Measured 2026-09-12 by tashan (https://tashan.sh) from public evidence. Scorer s5.