# Customer Journey Map

> Create an end-to-end customer journey map with stages, touchpoints, emotions, pain points, and opportunities. Use when mapping the customer experience, identifying friction points, improving onboarding, or visualizing the user journey.

## Facts
- Page: https://tashan.sh/capability/skill-bssm-oss-customer-journey-map
- tashan id: skill:bssm-oss/customer-journey-map
- Source: https://github.com/bssm-oss/pm-skills-codex
- Type: skill
- Category: design
- tashan score: 26.0 / 100
- Adoption: 14.0
- Upkeep: 44.0
- Freshness: 56.0
- Evidence coverage: 84% of the inputs this score can use
- Health: active
- Instruction depth: not yet graded
- License: MIT
- Official: no

## Install

```sh
cp -r customer-journey-map ~/.claude/skills/
```

## Security audit
Not scanned. We audit npm-published capabilities; this one has no npm package we can resolve, or has not reached the queue. This is not a clean bill of health.

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Measured 2026-08-15 by tashan (https://tashan.sh) from public evidence. Scorer s5.