# Escalation Manager

> Handle urgent customer conversations end-to-end — identify critical issues, assign to the best available agent, log escalation notes, and optionally draft an immediate response. Use when the user says something is urgent, needs escalation, or wants to handle a critical ticket.

## Facts
- Page: https://tashan.sh/capability/skill-jonny-1812-escalation-manager
- tashan id: skill:jonny-1812/escalation-manager
- Source: https://github.com/jonny-1812/corebee-mcp-skills
- Type: skill
- Category: other
- tashan score: not scored (catalogued only — too little public evidence)
- Adoption: 9.0
- Upkeep: 95.0
- Freshness: 89.0
- Evidence coverage: 84% of the inputs this score can use
- Health: active
- Instruction depth: not yet graded
- License: MIT
- Official: no

## Install

```sh
cp -r escalation-manager ~/.claude/skills/
```

## Security audit
Not scanned. We audit npm-published capabilities; this one has no npm package we can resolve, or has not reached the queue. This is not a clean bill of health.

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Measured 2026-08-25 by tashan (https://tashan.sh) from public evidence. Scorer s5.