# Escalation Tree

> Design a support/incident escalation tree — who handles what, when it escalates, and to whom. Use when asked to design an escalation path, an escalation matrix, support tiers, an on-call escalation policy, or to fix 'tickets bounce around / nothing gets escalated in time'. Produces an escalation tree — tiers & ownership, severity definitions, time-based triggers, routing rules, contacts/roles, and the customer-communication cadence per level.

## Facts
- Page: https://tashan.sh/capability/skill-mohitagw15856-escalation-tree
- tashan id: skill:mohitagw15856/escalation-tree
- Source: https://github.com/mohitagw15856/pm-claude-skills
- Type: skill
- Category: other
- tashan score: not scored (catalogued only — too little public evidence)
- Adoption: 9.0
- Upkeep: 97.0
- Freshness: 94.0
- Evidence coverage: 84% of the inputs this score can use
- Health: active
- Instruction depth: not yet graded
- License: MIT
- Official: no

## Install

```sh
cp -r escalation-tree ~/.claude/skills/
```

## Security audit
Not scanned. We audit npm-published capabilities; this one has no npm package we can resolve, or has not reached the queue. This is not a clean bill of health.

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Measured 2026-08-16 by tashan (https://tashan.sh) from public evidence. Scorer s5.