The Index · Customer support
Customer support
'Support' — tickets, triage, escalation, SLAs. tashan measures 16 capabilities for this work and ranks them by tashan score — a transparent composite of upkeep, freshness and real adoption. How we measure ›
| # | Capability | tashan | Evidence | Health |
|---|---|---|---|---|
| 1 | Productivity | 49 | 2 ★ | active |
| 2 | Communication | 44 | 0 ★ | active |
| · | Communication | not scored yet | 1 repos | active |
| · | Productivity | not scored yet | 1 repos | active |
| · | Data & Analytics | not scored yet | 1 repos | active |
| · | Productivity | not scored yet | 1 repos | active |
| · | Finance & Crypto | not scored yet | 1 repos | active |
| · | Productivity | not scored yet | 1 repos | active |
| 9 | Productivity | 70 | 588/wk | active |
| 10 | Search | 68 | 931/wk | active |
| 11 | Productivity | 61 | 364/wk | active |
| 12 | Other | 59 | 322/wk | active |
| 13 | Other | 58 | 230/wk | active |
| 14 | Finance & Crypto | 56 | 210/wk | active |
| 15 | Productivity | 51 | 217/wk | active |
| 16 | Data & Analytics | 37 | 82/wk | active |
Who does this work
O*NET records this as a core process step for 6 occupations, including Counter and Rental Clerks, Demonstrators and Product Promoters, Parts Salespersons, Retail Salespersons, Sales Representatives, Wholesale and Manufacturing, Except Technical and Scientific Products, Sales Representatives, Wholesale and Manufacturing, Technical and Scientific Products.
Recorded there as: "Advise customers on the use of products or services" / "Explain technical product or service information to customers" / "Advise customers on technical or procedural issues". We publish it under the name practitioners use.
Other work
Occupational data from the O*NET 30.3 Database by the U.S. Department of Labor, Employment and Training Administration, used under CC BY 4.0. tashan consolidated its process steps into the terms practitioners use; O*NET does not endorse this site.