The Index · Customer support

Customer support

'Support' — tickets, triage, escalation, SLAs. tashan measures 18 capabilities for this work. Ranked on upkeep, freshness and real adoption, every input public. How we measure ›

#CapabilitytashanEvidenceHealth
1
Voicenter primary plugin
44
2 ★active
2
Corebee primary plugin
40
0 ★active
3
Help Scout supporting npm deep
53
188/wkactive
4
Freescout supporting npm deep
45
239/wkactive
5
Gorgias supporting npm deep
39
766/wkactive
6
Zendesk supporting npm solid
68
660/wkactive
7
Connectwise Psa supporting npm solid
54
368/wkactive
8
Eventbrite supporting npm solid
52
273/wkactive
9
Zd supporting npm solid
46
370/wkactive
10
Sprint · neki-team supporting npm solid
35
7/wkactive
11
Bridge supporting npm
65
587/wkactive
12
Quick Desk supporting npm
50
202/wkactive
13
Casemargin supporting npm
48
124/wkactive
14
Tomticket supporting npm
47
68/wkactive
15
Telos Ready supporting npm
43
47/wkactive
16
42
179/wkactive
17
Freshdesk · hashcott supporting npm
41
170/wkactive
18
Codmir supporting npm
39
73/wkactive

Who does this work

O*NET records this as a core process step for 6 occupations, including Counter and Rental Clerks, Demonstrators and Product Promoters, Parts Salespersons, Retail Salespersons, Sales Representatives, Wholesale and Manufacturing, Except Technical and Scientific Products, Sales Representatives, Wholesale and Manufacturing, Technical and Scientific Products.

Recorded there as: "Advise customers on the use of products or services" / "Explain technical product or service information to customers" / "Advise customers on technical or procedural issues". We publish it under the name practitioners use.

Recently changed in Customer support

17 changes recorded here in the last 45 days, newest and most serious first.

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Other work

Agent configurationAgent developmentAnimation and generated imageryApplication developmentAttributionAudio productionAuditBookkeepingBrowser automationCAD modellingCareer developmentCode reviewContent marketingContract reviewCopy editingCopywritingDashboards and reportingData pipelinesData qualityDatabase accessDebuggingDesign critiqueDocument productionExploratory data analysisFinancial modellingHardware designIncident responseInfrastructure and deploymentKnowledge managementLiterature reviewLogistics and fulfilmentML engineeringMarket analysisMessaging and emailModel evaluationObservabilityPRDs and specsPerformance optimisationProcess automationProduct strategyProject managementPrompt engineeringQuery optimisationRecruiting and hiringRegulatory complianceRetrieval systemsRisk assessmentSEOSales pipelineScientific researchSecurity reviewSoftware architectureStatistical modellingTechnical documentationTest automationTraining materialUser researchVersion controlVideo editingVisual designWeb developmentWeb researchWeb scraping

Occupational data from the O*NET 30.3 Database by the U.S. Department of Labor, Employment and Training Administration, used under CC BY 4.0. tashan consolidated its process steps into the terms practitioners use; O*NET does not endorse this site.

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17 changes across Customer support in the last 45 days. A new advisory, an install script appearing, a maintainer leaving. All listed free above. Pro keeps the series behind each row, so a number today comes with a direction.

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