The Index · Customer support
Customer support
'Support' — tickets, triage, escalation, SLAs. tashan measures 18 capabilities for this work. Ranked on upkeep, freshness and real adoption, every input public. How we measure ›
| # | Capability | tashan | Evidence | Health |
|---|---|---|---|---|
| 1 | 44 | 2 ★ | active | |
| 2 | 40 | 0 ★ | active | |
| 3 | 53 | 188/wk | active | |
| 4 | 45 | 239/wk | active | |
| 5 | 39 | 766/wk | active | |
| 6 | 68 | 660/wk | active | |
| 7 | 54 | 368/wk | active | |
| 8 | 52 | 273/wk | active | |
| 9 | 46 | 370/wk | active | |
| 10 | 35 | 7/wk | active | |
| 11 | 65 | 587/wk | active | |
| 12 | 50 | 202/wk | active | |
| 13 | 48 | 124/wk | active | |
| 14 | 47 | 68/wk | active | |
| 15 | 43 | 47/wk | active | |
| 16 | 42 | 179/wk | active | |
| 17 | 41 | 170/wk | active | |
| 18 | 39 | 73/wk | active |
Who does this work
O*NET records this as a core process step for 6 occupations, including Counter and Rental Clerks, Demonstrators and Product Promoters, Parts Salespersons, Retail Salespersons, Sales Representatives, Wholesale and Manufacturing, Except Technical and Scientific Products, Sales Representatives, Wholesale and Manufacturing, Technical and Scientific Products.
Recorded there as: "Advise customers on the use of products or services" / "Explain technical product or service information to customers" / "Advise customers on technical or procedural issues". We publish it under the name practitioners use.
Recently changed in Customer support
17 changes recorded here in the last 45 days, newest and most serious first.
- 2026-08-05 Eventbrite — eventbrite-mcp now reaches credentials
- 2026-08-12 Telos Ready — @telos.ready/mcp now reaches network
- 2026-08-13 Zendesk — zendesk-mcp-server published 2.17.2, was 2.16.1
- 2026-08-13 Connectwise Psa — mcp-connectwise-psa published 0.7.0, was 0.6.0
Other work
Occupational data from the O*NET 30.3 Database by the U.S. Department of Labor, Employment and Training Administration, used under CC BY 4.0. tashan consolidated its process steps into the terms practitioners use; O*NET does not endorse this site.
17 changes across Customer support in the last 45 days. A new advisory, an install script appearing, a maintainer leaving. All listed free above. Pro keeps the series behind each row, so a number today comes with a direction.
- The whole series behind any row, back to the first day we measured it
- The replacement, named — not just the news that something died
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